Refund policy

1. When it applies

This policy applies to every payment for a paid plan of Slen.

Paid plans are sold through FastSpring, our reseller and Merchant of Record — it buys the subscription from Slen and resells it to you, takes the payment, issues the invoice and handles the taxes. Whether a payment is refunded is our decision under this policy: FastSpring passes the requests it receives on to us. A refund is paid back by FastSpring, to the way you paid.

2. What is not refunded

• A payment for a period that has begun, because you changed your mind or stopped using Slen.
• The unused part of a period, when you cancel or close your account before the period ends.
• What your AI providers charge for the calls you make through them: they bill you directly, under their own terms.

The Free plan has no time limit: use it to see whether Slen fits your work before you pay for a plan.

3. What is refunded

• A charge made in error — for a plan you did not order, or for an amount other than the price of your plan.
• A duplicate charge — the same period charged more than once.

Tell us within 14 days of the charge, and such a charge is refunded in full once we have checked it.

A move to a cheaper plan, to fewer seats or to monthly payment needs no request: the difference for the rest of the period is returned at once to the way you paid, with the change. FastSpring may also refund a payment on its own when it suspects fraud.

4. Cancelling a paid plan

The owner who pays for a paid plan can cancel it at any time, in FastSpring’s customer portal — the console opens it for them under “Payments and invoices”. The cancellation takes effect at the end of the period you have paid for: until then the plan stays as it is, and then your organization moves to the Free plan.

Nothing of your setup is deleted when a paid plan ends. What is over the limits of the Free plan keeps working, and nothing can be added to it until it is back within them; the history of executions is shown for the period the Free plan keeps.

5. Your rights under the law

If the law of your country gives you a right to withdraw from the purchase or to a refund — as consumer protection laws do for consumers — this policy does not take that right away. Where such a law applies, it prevails over this policy.

6. How to ask for a refund

Write to support@slen.ai from the address of your account. Name the organization, the date and the amount of the charge, and say what is wrong with it. A request you send to FastSpring reaches us too. We will answer with our decision, and FastSpring, as the Merchant of Record, pays an approved refund back to the way you paid; your bank may take a few days to show it.

7. Changes to this policy

When we change this policy, we update the date at the top. A change does not apply to a payment made before it.